Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at aussielinks@163.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at aussielinks@163.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by HETZER or HETZER’s authorized resellers are covered by one year warranty, starting from the date of purchase.
Process:
● Buyer must provide sufficient proof of purchase.
● HETZER must document what happens when buyers troubleshoot the product.
● The defective item’s serial number and/or visible proof depicting the defect are required.
● It may be necessary to return an item for quality inspection.
● For defective items that HETZERneeds to have returned, warranties on those replacements are voided if the wrong item is returned to HETZER or if the defective item is not returned.
● You must include your defective Product within the original packaging or dealers’ approved packaging.
Valid proof of purchase:
● Order number from online purchases made through HETZER or HETZER’s authorized resellers.
● Purchase receipt, your Limited Warranty, and eligible warranty claims.
● Dated sales receipt from an authorized HETZER reseller that shows a description of the product along with its price.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to). Warranty claims for product defects expire their original warranty timeframe after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe warranty claim request period, whichever is longer.
THE WARRANTY SHALL BE VOID AND ALL RIGHTS FROM IT SHALL BE LOST IN THE FOLLOWING SITUATIONS:
●The product hasn’t been commercialized by HETZER or any of its authorized dealers.
●The product was modified or repaired by unauthorized technicians or/and by using faulty, modified, or unoriginal equipment / accessories.
●The product has suffered accidents or damages caused by external factors, atmospheric conditions or any other such events.
●The faults are caused by dirt, impurities, water, foreign bodies, etc., where applicable.
●The product was used in the rain and/or driven through a body of water with a depth bigger than 4 cm.
●Product or parts identification series / codes / marks etc. that are deleted / illegible, marking or embossment crafted, made for various purposes Spare parts or original pars show dents, mechanical shock, thermal or other fractures, cracks, etc. not attributable to them.
●Damage and defects due to improper handling and transport made by the buyer.
●Changes to the original condition of the product by natural influences (corrosion, condensation, etc.) due to improper storage conditions.
●The product has not been used according to the conditions of the user manual. – link Product’s faults are caused by vandalism or similar causes.
●The warranty duration has expired.
Support:
For technical support please contact the retailer or online store from where you bought the scooter.
If you can’t get in touch with the reseller from where you bought the scooter, you can contact us directly at aussielinks@163.com.
